Operations Administrator & Finance Assistant

About Jarrang

Jarrang is an email marketing and CRM agency based in Falmouth, creating strategies and campaigns for leading brands. The team values partnership, authenticity and delivery: working closely with clients, being open and honest, and doing what it promises.

It’s a collaborative workplace where people share knowledge, welcome feedback and keep learning.

The role

This is a practical, varied role for someone who enjoys keeping things organised. You’ll support day-to-day administration, basic finance, office coordination and the wider team.

You don’t need to know every system already. Xero experience is helpful, but training is available for the right person. Accuracy, good numeracy, a helpful attitude and the confidence to ask questions matter.

The role includes occasional trips to the London office and quarterly team awaydays, which are two-day trips with an overnight stay.

Finance and administration

• Carry out bank reconciliations in Xero and download supplier invoices.
• Keep accurate digital and paper records and help with general administration.
• Upload documents to Docusign and track signatures and completion.
• Use approved AI tools for routine administration, drafting and process improvements, checking accuracy and protecting confidential information.

Team and office support

• Help with HR administration, onboarding paperwork and employee records.
• Support team events and internal communications.
• Keep the office organised, tidy and stocked with supplies.
• Book travel and accommodation, and prepare and send merchandise and gift packs.

What you’ll need

• GCSE Maths and English at grade C/4 or above, or equivalent.
• At least one year’s experience in administration, office support, finance assistance, operations support or a similar role.
• Good numeracy, attention to detail and clear written and verbal communication.
• The ability to organise your workload and manage changing priorities.
• Confidence using Microsoft Office, Google Workspace or similar tools.
• A willingness to learn Xero and Docusign, and explore AI tools responsibly.

You’ll be reliable, practical and approachable, comfortable working independently and helping a small team. Following tasks through and staying calm when things change are important.

Useful, but not essential

Experience with Xero or other finance software, bookkeeping, Docusign, HR administration or onboarding would help. Experience in a small business, agency or busy office is also useful, as is a qualification in business administration, finance or a related subject. An AAT or bookkeeping qualification would be an advantage.

What Jarrang offers

• 25 days’ holiday plus bank holidays, pro rata.
• Private medical insurance, life insurance and income protection.
• Training, support and opportunities for personal and professional development.
• A friendly team, varied work and a flexible, collaborative culture in central Falmouth.